This page highlights the certifications, training programs, and professional development milestones that reflect my commitment to continuous learning and staying ahead in an evolving digital and business landscape. From enterprise platforms like Salesforce, Pega, Mendix, and Sitecore to leadership development and AI-focused upskilling, this is where I track the tools, frameworks, and disciplines that shape how I lead, build, and collaborate.
Salesforce Trailhead Achievements
Salesforce Trailhead has been an integral part of my continuous learning journey — supporting hands-on exploration, advanced certifications, and real-world enablement tied to complex digital transformation initiatives. I use Trailhead to stay sharp on Salesforce innovations and to go deep into areas like automation, customer service strategy, AI-driven engagement, and field service operations. I have completed 150 badges to date. I’ve highlighted the badges below that I believe are most valuable, especially those related to customization and development.
Explore my Trailhead Profile
Salesforce Trailhead has been an integral part of my continuous learning journey — supporting hands-on exploration, advanced certifications, and real-world enablement tied to complex digital transformation initiatives. I use Trailhead to stay sharp on Salesforce innovations and to go deep into areas like automation, customer service strategy, AI-driven engagement, and field service operations. I have completed 150 badges to date. I’ve highlighted the badges below that I believe are most valuable, especially those related to customization and development.
Explore my Trailhead Profile
Current Level - Trailhead Mountaineer
Recognizes completion of a significant number of modules, badges, and hands-on projects across Salesforce’s learning platform. Demonstrates broad foundational knowledge of Salesforce tools and a strong commitment to continuous, self-paced learning.
Recognizes completion of a significant number of modules, badges, and hands-on projects across Salesforce’s learning platform. Demonstrates broad foundational knowledge of Salesforce tools and a strong commitment to continuous, self-paced learning.
Current Level - Agentblazer Champion
Recognizes advanced achievement in designing, deploying, and optimizing autonomous AI agents using Salesforce’s Agentforce framework. As an Agentblazer Champion, I had to demonstrate the ability to integrate large language models, build agentic workflows, and apply responsible AI principles to enhance customer service and productivity across the Salesforce platform - earned 12 February 2025
Recognizes advanced achievement in designing, deploying, and optimizing autonomous AI agents using Salesforce’s Agentforce framework. As an Agentblazer Champion, I had to demonstrate the ability to integrate large language models, build agentic workflows, and apply responsible AI principles to enhance customer service and productivity across the Salesforce platform - earned 12 February 2025
Miscellaneous Projects
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Salesforce Trailhead Project
With this hands-on project, I learned how to create a personal portfolio app using Salesforce Experience Cloud (Portal). It covered fundamentals like site structure, page design, and branding to showcase my skills, accomplishments, and professional narrative within a live Salesforce-powered experience - earned 2 February 2025 |
Build an App to Track Your Trailblazer Journey
In this project, I built a custom Salesforce app to log and visualize my learning progress. I created custom objects, fields, and reports, which reinforced my core Salesforce platform skills while building a tool to track my growth as a Trailblazer - earned 27 January 2025 |
AgentForce (Agentic AI) Projects
Quick Start: Agent Actions
This project introduced me to the concept of Agent Actions—discrete, reusable capabilities that autonomous agents can perform. I learned how to create, configure, and test agent actions to enhance AI-driven workflows within the Salesforce ecosystem - earned 11 December 2024 
Quick Start: Create a Sales Email Prompt Template
I learned how to build and customize AI-generated sales email prompts using Prompt Builder. This project walked me through creating reusable templates that help sales teams craft personalized, on-brand messages—powered by Salesforce’s generative AI tools - earned 5 February 2025 
Build a Service Agent with Agentforce
This was an introductory hands-on project that tought me how to create an AI-powered service agent using Salesforce’s Agentforce framework. I configure prompts, defined use cases, and deployed a working autonomous agent to streamline customer support interactions - earned 20 January 2025 
Quick Start: Prompt Builder
This badge provided me a hands-on introduction to Salesforce Prompt Builder, showing how to create, test, and deploy AI-powered prompts that enhance agent productivity. It learned the basics of prompt templates, inputs, and integration with flows or actions in Service Cloud - earned 13 June 2025 |
Connect Data Cloud to Agentforce and Prompt Builder
With this project, I had to demonstrate how to integrate Salesforce Data Cloud with Agentforce and Prompt Builder, enabling AI agents to access real-time customer data. I learned how to activate data streams and enrich agent prompts to deliver more contextual, intelligent service experiences - earned 12 December 2024 
Customize a Service Agent with Prompts, Flows, and Actions
I learned how to enhance Salesforce service agents by integrating Prompt Builder, custom flows, and agent actions to streamline workflows and improve customer interactions. This badge focused on personalization and automation within the Service Cloud environment - earned 12 June 2025 
Quick Start: Create a Prompt Builder Flex Template
This badge introduces me how to build reusable, dynamic prompt templates in Salesforce using Prompt Builder’s Flex Template feature. It covers structuring input variables, integrating flows, and designing prompts that I customized across different service scenarios - earned 13 June 2025 |
LinkedIn Learning
I started using LinkedIn Learning recently for on-demand. I use it to stay current on emerging technologies, sharpen leadership and communication skills, and dive into industry-specific trends — often in support of real-time client needs or partner initiatives. While most of this training is ad hoc, it reflects a steady commitment to lifelong learning and staying sharp in a rapidly evolving digital and business landscape.
I started using LinkedIn Learning recently for on-demand. I use it to stay current on emerging technologies, sharpen leadership and communication skills, and dive into industry-specific trends — often in support of real-time client needs or partner initiatives. While most of this training is ad hoc, it reflects a steady commitment to lifelong learning and staying sharp in a rapidly evolving digital and business landscape.
Nano Tips for Building Soft Skills with Elayne Fluker - completed 8 April 2025
ChatGPT's Operator: Automating Everyday Tasks with AI Agents - completed 10 June 2025
Pega Academy Training
Pega Academy provides structured, role-based training for professionals working with the Pega platform. Through interactive modules, hands-on exercises, and certifications, it equips learners to design and implement intelligent workflows, case management solutions, and automation strategies across industries.
My Pega learning journey includes a variety of badges and projects focused on real-time decisioning, robotic process automation (RPA), low-code development, and customer service applications. These courses have strengthened my ability to deliver scalable, rules-driven solutions across complex enterprise environments.
Pega Academy provides structured, role-based training for professionals working with the Pega platform. Through interactive modules, hands-on exercises, and certifications, it equips learners to design and implement intelligent workflows, case management solutions, and automation strategies across industries.
My Pega learning journey includes a variety of badges and projects focused on real-time decisioning, robotic process automation (RPA), low-code development, and customer service applications. These courses have strengthened my ability to deliver scalable, rules-driven solutions across complex enterprise environments.
Pega Smart Claims Engine Foundation
Introduces the core capabilities of Pega’s Smart Claims Engine for healthcare payers, including claims routing, auto-adjudication, business rule configuration, and integration with payer systems to streamline claims processing - earned Oct 30, 2024
Introduces the core capabilities of Pega’s Smart Claims Engine for healthcare payers, including claims routing, auto-adjudication, business rule configuration, and integration with payer systems to streamline claims processing - earned Oct 30, 2024
Pega Sales Automation Release Update
Highlights the latest enhancements in Pega Sales Automation, including UI improvements, AI-driven lead prioritization, and workflow updates that boost seller productivity and streamline deal management - earned Jun 24, 2024
Highlights the latest enhancements in Pega Sales Automation, including UI improvements, AI-driven lead prioritization, and workflow updates that boost seller productivity and streamline deal management - earned Jun 24, 2024
Sales Win Plan in Intelligent Automation
Covers how to develop a strategic sales win plan by aligning Pega’s Intelligent Automation capabilities with client pain points, business drivers, and competitive differentiators—focused on consultative selling in complex enterprise environments - earned Sep 23, 2024
Covers how to develop a strategic sales win plan by aligning Pega’s Intelligent Automation capabilities with client pain points, business drivers, and competitive differentiators—focused on consultative selling in complex enterprise environments - earned Sep 23, 2024
Pega Platform Release Update
This badge highlights the latest features, enhancements, and improvements in the Pega Platform. It ensures you’re up to date on capabilities around low-code development, AI-powered decisioning, case management, and integration tools introduced in the most recent release - earned Jun 24, 2024
This badge highlights the latest features, enhancements, and improvements in the Pega Platform. It ensures you’re up to date on capabilities around low-code development, AI-powered decisioning, case management, and integration tools introduced in the most recent release - earned Jun 24, 2024
Pega Robotic Process Automation Overview
Provides a high-level introduction to Pega’s RPA capabilities, including how software robots automate repetitive tasks, integrate legacy systems, and improve efficiency across business processes without changing existing applications - earned Sep 23, 2024
Provides a high-level introduction to Pega’s RPA capabilities, including how software robots automate repetitive tasks, integrate legacy systems, and improve efficiency across business processes without changing existing applications - earned Sep 23, 2024
Selling Pega Solutions to Healthcare and Life Sciences
This badge focuses on how to position and sell Pega’s capabilities to healthcare and life sciences organizations. It covers industry-specific challenges, value propositions, and how Pega’s solutions—like care management, claims automation, and personalized engagement—meet sector needs - earned Mar 1, 2024
This badge focuses on how to position and sell Pega’s capabilities to healthcare and life sciences organizations. It covers industry-specific challenges, value propositions, and how Pega’s solutions—like care management, claims automation, and personalized engagement—meet sector needs - earned Mar 1, 2024
Introduction to Pega Platform
This badge provides a foundational overview of the Pega Platform, including its core features like case management, workflow automation, decisioning, and low-code app development. It’s designed to help new users understand how Pega drives digital transformation - earned May 19, 2022
This badge provides a foundational overview of the Pega Platform, including its core features like case management, workflow automation, decisioning, and low-code app development. It’s designed to help new users understand how Pega drives digital transformation - earned May 19, 2022
Pega Sales Fundamentals
This badge covers the core principles of selling Pega solutions, including understanding buyer needs, articulating Pega’s value, navigating the sales cycle, and aligning solutions to customer pain points across industries - earned May 9, 2022
This badge covers the core principles of selling Pega solutions, including understanding buyer needs, articulating Pega’s value, navigating the sales cycle, and aligning solutions to customer pain points across industries - earned May 9, 2022
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PegaWorld Conference - '23, '24
Attending PegaWorld provides direct insight into real-world use cases, customer success stories, and the latest platform innovations. It’s a chance to learn from industry leaders, deepen understanding of Pega’s strategic direction, and network with peers and experts—translating into stronger solution positioning and delivery expertise.
Attending PegaWorld provides direct insight into real-world use cases, customer success stories, and the latest platform innovations. It’s a chance to learn from industry leaders, deepen understanding of Pega’s strategic direction, and network with peers and experts—translating into stronger solution positioning and delivery expertise.
ServiceNow Online Training (Now Learning)
ServiceNow’s Now Learning platform offers role-based, on-demand training for developers, administrators, and business users. It includes interactive modules, hands-on labs, and certification prep across ITSM, HRSD, CSM, and platform automation—supporting skill-building from foundational knowledge to advanced solution delivery. I had to complete a course as part of my partnership role at SoftServe
ServiceNow’s Now Learning platform offers role-based, on-demand training for developers, administrators, and business users. It includes interactive modules, hands-on labs, and certification prep across ITSM, HRSD, CSM, and platform automation—supporting skill-building from foundational knowledge to advanced solution delivery. I had to complete a course as part of my partnership role at SoftServe
Partner Sales Specialization: Strategic Portfolio Management
This training equipped me to serve as a Partner manager with ServiceNow while at SoftServe. I received knowledge to position and sell Strategic Portfolio Management (SPM). The training focuses on aligning IT investments with business goals, value realization, and navigating customer needs across project and portfolio management, agile execution, and enterprise planning - earned 13 June 2022
This training equipped me to serve as a Partner manager with ServiceNow while at SoftServe. I received knowledge to position and sell Strategic Portfolio Management (SPM). The training focuses on aligning IT investments with business goals, value realization, and navigating customer needs across project and portfolio management, agile execution, and enterprise planning - earned 13 June 2022
Sitecore Learning Center Training
The Sitecore Learning Center is the official online training platform for Sitecore partners, customers, and developers. It offers structured, role-based learning paths that cover the full spectrum of Sitecore’s offerings—from traditional Experience Platform (XP) to modern composable solutions like Content Hub, OrderCloud, and XM Cloud. In 2022, I completed Sitecore’s legacy partner sales enablement programs focused on Experience Platform (XP), Content Hub DAM/CMP, and OrderCloud. While these programs have since been retired, they laid the foundation for my continued expertise in composable, API-first ecosystems.
The Sitecore Learning Center is the official online training platform for Sitecore partners, customers, and developers. It offers structured, role-based learning paths that cover the full spectrum of Sitecore’s offerings—from traditional Experience Platform (XP) to modern composable solutions like Content Hub, OrderCloud, and XM Cloud. In 2022, I completed Sitecore’s legacy partner sales enablement programs focused on Experience Platform (XP), Content Hub DAM/CMP, and OrderCloud. While these programs have since been retired, they laid the foundation for my continued expertise in composable, API-first ecosystems.